User Support

& Help Desk

Henson Group’s device support provides a 24/7/365 help desk with remote access that troubleshoots end-user desktops, laptops, smartphones, and tablets. Our highly-skilled technicians can be contacted via phone, email, or web-based chat. Like our server support, user support requires no annual contracts or commitments.

Our group and services provide you with peace of mind, freeing you to focus on driving your business forward. We monitor your desktops and mobile devices, apply patches, protect against viruses, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware of an issue. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready & waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.  We offer two programs, each of which can be purchased separately or bundled together for a discount.

Desktop/Laptop End User Support
Henson Group provides remote support and troubleshooting for end users 24x7x365.  Typical support tasks include the items below:

  1. OS and Application troubleshooting

  2. Software installations

  3. Microsoft Office issues

  4. Email improperly functioning

  5. Printing setup and issues

  6. File and folder synchronization problems

  7. General hardware failures and computer performance issues

  8. Virus and malware infection

  9. Network connectivity failures

Mobile Device Management End User Support
Mobile Device Management (MDM) and support allows Henson Group to provision, manage, and secure corporate and employee-owned devices and offers end user assistance and troubleshooting. Typical support tasks include the items below:

  1. SMS, email, or Over the Air Enrollment  

  2. Mobile device email setup and configurations

  3. Syncing contact and calendars

  4. Remote locate, lock, & wipe for lost/stolen devices

  5. VPN and Wi-Fi Profiles

  6. Password & Encryption Enforcement

  7. Device restriction settings

  8. Jailbreak and root detection

  9. BYOD Privacy settings

Why Choose Us?

> Over 15 Years Experience

> Most employees are former Microsoft
> Access to Microsoft Executives and Product Groups
> Free Microsoft Premier Support on All Projects
> Numerous Awards including Microsoft Partner of the Year 5x
> Implementations at a fraction of the cost our competition charges
> Satisfaction guarantee or your money back on any project
> Access to code & knowledge not generally available to our competitors
> ISO 9001 and 27000 Certified